Client Support Agent
Looking for part time support agents to manage client relations via support tickets on Zendesk. Daily tasks include replying to client inquiries and sorting tickets to their corresponding department. You will work with our existing support team to organize priority and pending tickets, follow up on updated support tickets, and redirect users to corresponding help desk articles.
requirements
- Strong communication skills. You should be able to maintain a positive attitude while corresponding and provide thorough responses.
- Strong organization skills. We receive quite a lot of tickets and organizing /prioritizing responses is necessary.
- Fluent in English. If you speak other languages, this is a plus.
- Proficient in using Zendesk web platform.
- You can communicate internally with our team using Slack.
- Strong Internet connection and sufficient computer hardware (if working remote).
为什么选择Too Lost？
我们为团队提供全面福利，支持你的健康、成长与创造力。
带薪健康保险
公司通过Anthem Blue Cross Blue Shield提供健康保险。
牙科、视力及人寿保险
员工还可享受牙科、视力和人寿保险。
健康福利包
每月可报销最高$100的健身房会员及其他健康项目。
免费无限音乐发行
终身免费Too Lost账号（含无限音乐发行）。
带薪休假
保证两周带薪休假，另有额外带薪节假日。
活动与折扣
享受公司活动及合作伙伴专属折扣。
灵活工作时间
提供弹性工时及远程岗位。
401(k)退休计划
可参与我们的401(k)退休计划。
有竞争力的底薪
我们提供有竞争力的起薪，并有丰富提成和奖金机会。
对这个职位感兴趣？
立即申请，加入引领独立音乐未来的团队。
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